Make a lasting impression with members

first_imgRecently, I found myself in the market for a new hairstylist. After doing some homework, I landed on a salon with a great location and enticing service options.Being brave, I said, “Any stylist. First available Saturday appointment, please.” They quickly booked my appointment. Super!Haircut day arrives and I eagerly enter the salon, ready to meet my new stylist. She was friendly, greeted me by name and, best of all, acknowledged that I was new.Everything was going great. With my haircut underway, another employee came over to my stylist and began to complain about her client who had just left. Suddenly, the experience turned sour.This experience left me with a negative impression of not only these two stylists, but the entire salon.As I sat there listening to her describe annoyances with her previous client, I felt more and more awkward. My stylist had several opportunities to “flip the switch” and stop the negative rant in its tracks by reminding her she was with a client, but she didn’t. continue reading » 10SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

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Compliance as a strategic member experience asset?

first_img ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Something’s been on my mind since joining the PolicyWorks team last summer. Coming on board as VP of Client Development, I had a strong vision for how I planned to contribute. In brief, I hoped to make working with our company one of the best experiences a credit union leader could have on any given day.Audacious? Maybe. But a totally exciting goal, in my estimation.Of course, I’m not the only professional focused on experience today. Quite the opposite. Whether it’s referred to as UX, CX – or in the credit union space, MX – the end-user experience has become an increasingly important area of focus for nearly all brands. How people feel before, during and after interacting with a company or organization directly impacts how long they’ll maintain that relationship.Thinking through this growing point of concentration for business got me to wondering about the MX implications of the compliance dimension. In other words, how are our clients – credit union compliance officers and their teams – impacting their cooperative’s member experience goals? Do they have a role to play in delivering loyalty-inducing experiences, and if so, is there recognition of that role?Here’s where I landed… continue reading »last_img read more

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Otsego County reports 3 more recoveries from COVID-19

first_imgAs of Sunday, Otsego County has confirmed five new cases of the coronavirus. This brings the countywide total to 29 positive cases. The health department says that of the 29 positive cases, three of the individuals are hospitalized, six have recovered and there has been one death. Go to the CDC website or the Otsego County Health Department’s website for more information. OTSEGO COUNTY, N.Y. (WBNG) — The Otsego County Health Department gave an update on the coronavirus in the county on Sunday.center_img Additionally, officials say there are 110 individuals in mandatory/precautionary quarantine, while 41 have been released from quarantine. For more coronavirus coverage, click here.last_img read more

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Botswana investigating mystery deaths of at least 275 elephants

first_imgIn a report prepared for the government and seen by Reuters, Elephants Without Borders (EWB), a conservation organization, said that its aerial surveys showed that elephants of all ages appeared to be dying. The group counted 169 dead elephants on May 25, and another 187 on June 14, according to the report.The directors of EWB did not immediately respond to phone calls or text messages seeking comment on the report.”Several live elephants that we observed appeared to be weak, lethargic and emaciated. Some elephants appeared disorientated, had difficulty walking, showed signs of partial paralysis or a limp,” the report said.”One elephant was observed walking in circles, unable to change direction although being encouraged by other herd members.” The report said urgent action was needed to establish if the deaths were caused by disease or poisoning.Africa’s overall elephant population is declining due to poaching, but Botswana, home to almost a third of the continent’s elephants, has seen numbers grow to 130,000 from 80,000 in the late 1990s.However, they are seen as a nuisance by some farmers, whose crops have been destroyed.President Mokgweetsi Masisi lifted a five-year ban on big game hunting in May last year but the hunting season failed to take off in April as global travel restrictions meant hunters from many coronavirus-hit countries could not enter Botswana.Topics : Botswana is investigating a growing number of unexplained deaths of elephants, having confirmed 275 had died, up from 154 two weeks ago, the government said on Thursday.The dead elephants were first spotted months ago in the Okavango Panhandle region, and the authorities say they have since been trying to discover the cause. Poaching has been ruled out as the cause of death, as the carcasses were found intact.”Three laboratories in Zimbabwe, South Africa and Canada have been identified to process the samples taken from the dead elephants,” the Ministry of Environment, Natural Resources, Conservation and Tourism said in a statement.last_img read more

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Wolf Administration: New Funding Awarded to Assist Hospitals Across Pennsylvania

first_img SHARE Email Facebook Twitter Wolf Administration: New Funding Awarded to Assist Hospitals Across Pennsylvania Healthcare,  Press Release,  Public Health Governor Tom Wolf announced that nearly $324 million in funding has been awarded to 31 hospitals across the commonwealth through the Hospital Emergency Loan Program, or HELP, which provides short-term financial relief as hospitals combat the surge of COVID-19 cases in their area.“As Pennsylvania continues to practice social distancing, we have successfully flattened the curve, but we know that our fight against COVID-19 is far from over,” said Gov. Wolf. “This funding will allow our hospitals to hold steady in that fight with the peace of mind that they have access to the resources they need to provide critical care to their communities.”A list of approved hospitals can be found here.The loan package was made available to the commonwealth’s hospitals to provide immediate financial support for working capital to ensure that these facilities have sufficient personnel, equipment, and personal protective equipment.The funding was dispersed by the Pennsylvania Infrastructure Investment Authority (PENNVEST) and is being administered by the Pennsylvania Department of Community and Economic Development (DCED) through the Pennsylvania First Program (PA First).“Our number one priority is protecting the health and well-being of Pennsylvanians, and that priority extends from the home to the hospitals,” Governor Wolf said. “By distributing this emergency funding to our commonwealth’s health care system, we are safeguarding our hospitals working hard to combat this virus.”The federal Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law on March 27, 2020, with the goal of easing the financial strain of the pandemic and smoothing the transition back into regular health care operation.Pennsylvania health care facilities licensed as hospitals by the Pennsylvania Department of Health under the Health Care Facilities Act of 1979 that are eligible to receive federal grant funding through the CARES Act are eligible for HELP.For the most up-to-date information on COVID-19, Pennsylvanians should visit on.pa.gov/coronavirus.View this information in Spanish.center_img April 30, 2020last_img read more

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Schalke star arrives in Turin ahead of Juventus switch

first_img The United States international broke into the Schalke team in 2017-18, after making his debut the previous season, and went on to make 75 Bundesliga appearances in total. McKennie, who is capable of playing in either midfield or defence and scored three league goals last season, is reportedly set to sign for Juve on loan, with the Serie A champions having an obligation to buy based on the number of appearances the 21-year-old makes. Ahead of a medical reportedly scheduled for Friday, McKennie landed in Turin on Thursday, with Juve filming his arrival and posting it to their official social media accounts. Read Also: No excuse for Lampard at Chelsea after spending spree McKennie could be a replacement for Blaise Matuidi, who has left for MLS side Inter Miami. He will become Juve’s second first-team addition of the transfer window after Arthur. FacebookTwitterWhatsAppEmail分享 Weston McKennie has arrived in Turin ahead of his transfer from Schalke to Juventus. Juve have made something of a surprise move for McKennie, who had been linked with a number of Premier League clubs.center_img Promoted ContentBest & Worst Celebrity Endorsed Games Ever Made10 Risky Jobs Some Women DoThe Best Cars Of All Time7 Worst Things To Do To Your PhoneWhich Country Is The Most Romantic In The World?Who Is The Most Powerful Woman On Earth?6 Interesting Ways To Make Money With A Drone8 Scenes That Prove TV Has Gone Too Far11 Most Immersive Game To Play On Your Table Top10 Phones That Can Work For Weeks Without RechargingThis Guy Photoshopped Himself Into Celeb Pics And It’s HystericalCouples Who Celebrated Their Union In A Unique, Unforgettable Way Loading… last_img read more

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Tears of joy for McGee

first_img There had been plenty of tears of frustration and no little despair on the winding road to Flushing Meadows. The 27-year-old Irishman has spent his whole career until now on the lowest rungs of professional tennis, the Futures and Challenger circuits, where prize money is measly and glamour non-existent. Now he is at tennis’ top table and finds himself next to Andy Murray in the locker room. A year ago he was playing in Gabon. It was a good week for McGee, who won the tournament, but there was a nasty sting in the tail. “I remember after the match lifting up the trophy and I was shaking hands with all the ball boys and the officials and fans,” said McGee, who is ranked 194th. “After the match they were handing me finger food and I hadn’t washed my hands. I’d probably shaken 200 hands and I must have had some sort of bacteria on my hand. “The next morning I couldn’t get up out of bed. I was vomiting and all the rest, all the worst things you could possibly imagine. I was stuck in bed for two days. “I ended up pulling out of the next week’s tournament, flying back to Ireland, getting all sorts of tests done, going to tropical disease centres and everything and found out after a good few weeks that I had some sort of a parasite inside me. “Now a year later here I am playing main draw of the US Open. It’s two different worlds.” McGee won US dollars 2,160 in prize money for his exploits, which was more than cancelled out by the time he lost to the illness. James McGee had never cried with happiness in his life until the glorious moment on Friday when he qualified for the US Open. For winning his three qualifying matches in New York, the Dubliner is guaranteed USD 35,750 – a quarter of everything he has earned in his career before. It was perhaps fitting that such a momentous moment for McGee turned out to be full of drama. He lost the first set of his final-round qualifier against China’s Zhang Ze to love in just 23 minutes but fought back and was on the brink of victory at 5-2 up in the decider. New York’s love of an Irishman ensured him great support and there was not a vantage point to be had as he stepped out to serve for the match. But Zhang retrieved one of the breaks, then held serve to make it 5-4. McGee was wracked by cramp and struggling to move. He got to 40-0 but still it was not over as Zhang won the next three points and then saved another match point. McGee’s serve was his only hope and it saved him in his hour of need, with one ace and then a second finally clinching victory. “Just seeing the ball go past him, there was a variety of feelings, of shock, disbelief and happiness,” said McGee. “I remember falling to the ground, running up to my opponent to shake his hand as I didn’t want to leave him there waiting and just immediately bursting into tears. “I’ve never burst into tears for happiness in my entire life. I sat on my chair and I started crying like a big baby. “I remember the feeling, I was releasing a lot of pent-up emotion of years of hard work and frustration and sacrifice. It was just the most amazing experience. I’ve felt very light the past few days, I feel like there’s a big weight lifted off my shoulders.” McGee has had to mostly fund himself and is only able to pay his coach to travel with him for a few weeks a year. His home club, Castleknock, supported him as much as they could and McGee has been proactive in seeking sponsorship. Self-belief is all he has had to sustain him at times, but holding onto the feeling that better days lie ahead has not always been easy. “There were times I doubted it, especially on the Futures circuit,” he said. “I feel you get conditioned not to break through because it’s very, very difficult, especially if you’re doing it alone. “When you’re doing everything yourself and dealing with your losses alone it’s very difficult to stay upbeat. I have had very dark moments. “I never thought of quitting but there was a stage where I wasn’t sure how far I could go. I’ve broken through that and Friday’s match really was the event that broke the barrier for me in my own mind. It’s a huge occasion in my life.” McGee rewarded himself by moving out of his budget apartment and into a boutique hotel in Manhattan, and his parents, sister and many friends are flying over to support him in his first-round match on Monday against Kazakh Aleksandr Nedovyesov. “That’s a true dream,” he said. “I’d visualised it in my own head years ago, seeing my parents watch me at the US Open. To have it manifest into reality is just an amazing thing. “I’m going to give it absolutely everything I have and hopefully I can get the win tomorrow. I want to achieve more. Finally getting onto the main tour, I’m getting a taste of it and it tastes really good.” Press Associationlast_img read more

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Council set to discuss Bridge expansion

first_imgHammersmith & Fulham Council say they remain committed to helping Chelsea stay at Stamford Bridge.The club recently failed in its bid to buy back the stadium’s freehold from Chelsea Pitch Owners after only 61.6% of CPO shareholders backed the proposal – significantly less than the 75% required for it to be approved.CPO bought the freehold in 1993 after being set up to safeguard the club’s financial security and avoid ownership of the ground falling into the hands of property developersAdChoices广告Buying back the freehold would have enabled Chelsea to sell the Bridge and use the money raised towards buying a new stadium.A number of possible sites are believed to have been considered, including Earl’s Court and Battersea Nine Elms.There is also a potentially viable piece of land in White City, close to the Loftus Road home of QPR, who are also interested in the site.“The council now proposes to examine whether there are planning options to expand Stamford Bridge.”QPR’s sudden serious interest in building a new ground in the west London area – where available land is at a premium – appears to have been a major factor in Chelsea’s determination to buy back the Bridge.Meanwhile, Fulham have been granted planning permission to expand their Craven Cottage ground – and the council say they are also willing to work with Chelsea to explore whether the Bridge’s current 42,000 capacity can be increased.  A council spokesman said: “Hammersmith & Fulham Council is proud that our borough uniquely contains three Premiership football clubs: Chelsea FC, Fulham FC and Queens Park Rangers FC.“In light of the recent decision by Chelsea Pitch Owners to retain its freehold of the ground, we reaffirm our desire to see Chelsea FC remain in the borough and our commitment to help the club to remain at its historic home of Stamford Bridge.“We recognise that all our clubs will need greater capacity to accommodate growth in their fan bases and that new financial fair-play rules necessitate generating extra match-day revenue to remain competitive with the leading English and European teams.Fulham are looking to expand Craven Cottage rather than relocate“We are currently assisting Fulham FC with its plans to expand the capacity of its historic ground at Craven Cottage and we have already agreed to grant planning permission for additional capacity. A new scheme is about to be consulted on.“The council now proposes to examine whether there are planning options to expand Stamford Bridge to accommodate a larger capacity, recognising that such a project must be economically viable, benefit local businesses and not unreasonably affect residents.“We look forward to working closely with Chelsea FC and all local stakeholders as soon as possible to examine the options of redeveloping Stamford Bridge.”Chelsea said they welcomed the council’s willingness to discuss the issue and were keen for talks to take place.A club statement read:  “Chelsea Football Club welcomes the London Borough of Hammersmith and Fulham’s commitment to see the Club stay in the borough and importantly their recognition of our need for greater capacity at Stamford Bridge.“As an initial step in a renewed dialogue with the Borough, we would like to explore promptly with LBHF how they propose helping us address the club’s current problem of Stamford Bridge having substantially reduced capacity for big games.“We will be happy to meet Borough officials to discuss this further and especially their desire to see us stay at Stamford Bridge.”Villas-Boas backed Chelsea’s plans to leave Stamford BridgeDespite Blues captain John Terry and manager Andre Villas-Boas publicly backing the controversial buy-back proposal and urging fans to trust club owner Roman Abramovich, many remained sceptical and several supporters groups united to try to convince shareholders of CPO to vote against it.Chelsea chairman Bruce Buck said: “Obviously we are disappointed but we recognise and we respect totally that the shareholders of Chelsea Pitch Owners have spoken.“We will meet with Mr Abramovich and the rest of the board and we will decide what action, if any, we will take going forward.”last_img read more

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Follow the leader: Finally a senior, Erica Morrow is willing to put all of SU’s pressure on herself

first_img Comments Published on November 10, 2010 at 12:00 pm Quentin Hillsman recognized it eight years ago, when he began to take notice of that ninth-grader from Brooklyn. He saw the talent Erica Morrow displayed on the court that led to her being named a McDonald’s All-American at Murry Bergtraum High School. He saw the intangibles she possessed that make her a natural fit at the point guard position. ‘Her leadership and her maturity,’ Hillsman said when asked what stood out about Morrow back then. ‘Her game was so far advanced at that age that you knew she had a chance to be a very good player.’ Morrow has continued to display those talents throughout her time here at Syracuse. She started for the Orange from the moment she entered the program. She earned Big East All-Freshman team honors and helped the Orange make the NCAA tournament in her first year. She has led the team in steals and finished second on the team in points every season since she arrived. She has made game-winning shots and game-turning stops. Morrow’s teammates said she has been a leader since she first donned an SU uniform. And this year, her main goal is to lead the Orange back to the NCAA tournament, where Syracuse hasn’t been for the past two years.AdvertisementThis is placeholder text ‘It’s a time where we have to step up and kind of just take things in our own hands,’ Morrow said. ‘And I think that now that I’m a senior, I feel double the pressure to do that.’ Morrow’s role on the team has not changed much from her freshman to senior year, but there will be one major difference for SU this season — the absence of the Orange’s all-time leading scorer and rebounder, Nicole Michael. Michael, who currently plays for Gran Canaria in Spain, had played with Morrow in AAU ball since the two were in high school. She described her relationship with Morrow as big sister to little sister. Last year, Michael was the team’s leading scorer, while the ‘little sister’ finished a close second. For Morrow, it will be strange to take the court without Michael at her side. But the ‘big sister’ believes Morrow will do just fine without her. ‘I know she will do well this season,’ Michael said in an e-mail in October. ‘She is very strong and has a heart of a winner. There is not much I need to say to her about what she has to do this season. She pretty much knows what she has to do to get to the next level.’ That next level is the NCAA tournament. Two straight years of NIT appearances have not been enough for Morrow. She got a small taste of the big dance at the end of her freshman year. She wants another shot at it. Another shot to elevate the Syracuse women’s basketball program into a consistent contender. The players around her may be different now, especially without Michael. But her significance still remains the same. The team needs her to play, and play well, to get to the next level. She needs to put points on the board when her team needs a bucket. Make the right decisions when the ball is in her hands. Be scrappy and cause problems on the defensive end. And then there’s the leadership again. Her teammates and coaches all see it. Senior guard Tasha Harris called it Morrow’s ‘second nature.’ Michael said it was a ‘natural-born’ quality in the senior. Hillsman echoed those statements, as did sophomore Carmen Tyson-Thomas after just one season with Morrow. ‘I saw that (when she was a) junior, my first year last year,’ Tyson-Thomas said. ‘Every time I didn’t know where to go, she told me. … That’s just her role as a leader. ‘That’s her natural-born role.’ There’s also another thing Morrow has done with consistency since she stepped onto the Carrier Dome floor for the first time. She tends to find a way to have the basketball with the game on the line. Michael remembers being down 11 to Georgetown with seven minutes left near the end of Morrow’s first year. But Morrow refused to let the game get away. Then a freshman, she scored seven of the Orange’s next 14 points to close the gap to two. She capped the run with a 3-point heave that clanged off the back iron straight into the air before swishing through the net, eventually giving the Orange a 68-67 win. This year, with Michael halfway across the world, Hillsman said he would have no issue giving the ball to Morrow and letting her make a play with the game on the line, just like he has done many times throughout her career. He wants his players to want to play hero in crunch time. And Morrow certainly enjoys it. ‘Yeah, I love the challenge (of taking the last shot),’ Morrow said. ‘Who wouldn’t want to be that person? The person that everyone looks to.’ If last year is any indication, Syracuse might need some of Morrow’s heroics in the upcoming season. But the Orange needs those heroics consistently. The Orange lost six games by four points or fewer in 2009. Because with being the go-to player in crunch times comes the good and the bad. Morrow’s missed 3-pointer against Georgetown gave Syracuse its first loss of the season last year. Against St. John’s, her turnover led to the Red Storm completing its comeback in the game’s final five seconds. And she missed what would have been a game-winning shot against then-No. 3 Notre Dame. ‘It can be tough sometimes, definitely a lot of pressure,’ Morrow said. ‘But you always want to be that person. I always want to be that person to take the last shot of the game.’ For Morrow to reach her goal of a return trip to the NCAA tournament, a few of those losses will need to become wins. That could be even tougher without Michael, and Morrow realizes it will be different not having her ‘big sister’ with her. But Morrow’s role as a senior has not drastically changed from what it was as a freshman. The younger players may be looking up to her now, but she has been an Orange leader since her first year here. She has had the talent and intangibles to play this role since her years at Murry Bergtraum High. And to get back to the NCAA tournament, Syracuse needs her on the court. And Hillsman knows it. ‘She’s very important,’ Hillsman said. ‘She’s important, and it’s not just about scoring. It’s about so many different things. It’s about her leadership. … She has a lot of responsibility for our team, and we need her to do a lot of things to be successful.’ zjbrown@syr.educenter_img Facebook Twitter Google+last_img read more

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WWE Draft 2019 news: Will Brock Lesnar join RAW or SmackDown?

first_img Written By WATCH US LIVE First Published: 3rd October, 2019 19:22 IST COMMENT Also Read- Brock Lesnar: UFC Records Of The MMA Star, Upcoming Fights And MoreWWE Draft: Brock Lesnar in 2019Brock Lesnar has been an active part of WWE RAW this year. Lesnar defeated Finn Balor at Royal Rumble this year and became the WWE Universal Champion. However, he lost his title at WrestleMania 35 against Seth Rollins. Lesnar managed to get a title-shot a month later at Money In The Bank ladder match. At Extreme Rules PPV, he left no chances and became the three-time Universal Champion by defeating Seth Rollins. His reign did not last long and Brock Lesnar lost his title once again against Seth Rollins at SummerSlam. There are a lot of chances of making Brock Lesnar stick to either of the brand and WWE will surely use it effectively. Also Read- WWE Hell In A Cell: Will Seth Rollins Slay ‘The Fiend’ Bray Wyatt?WWE 2019 DraftWWE SmackDownSmackDown’s recent move to FOX is surely going to affect the drafts. It is reported that WWE are planning to make an inter-brand rivalry once again and Survivor Series is expected to be the perfect timing for that. Brock Lesnar has made his move towards SmackDown by challenging the current WWE Champion Kofi Kingston in a highly anticipated match. The FOX debut of SmackDown will have Brock Lesnar vs Kofi Kingston as the main event and Lesnar’s victory can bring the star into the roster. The attack on Rey Mysterio’s son on WWE RAW can have a big impact on the match. Rey Mysterio might get involved in the match, making Kofi Kingston escape the ring as Champion and Brock Lesnar might continue his title hunt at SmackDown.Also Read- WWE Hell In A Cell: Match Details And Predictions For The Upcoming PPVWWE RAWIf Rey Mysterio decides to invade the match between Brock Lesnar and Kofi Kingston, it can draw Brock Lesnar’s attention towards WWE RAW. Brock has not lost against many wrestlers inside the WWE ring and a defeat against Kofi Kingston might turn the tables for The Beast Incarnate. The rivalry of Lesnar and Rey Mysterio can really be interesting at WWE RAW and WWE will surely try to clear the skies over it. If Brock Lesnar stays back at RAW, WWE might continue his rivalry with Seth Rollins for the Universal title. RAW has always been the house of Champions and Lesnar is likely to stay there with amazing opponents lined up for the future.  Also Read- WWE: Upcoming Events, Schedule To Keep An Eye On After Hell In A Cell As fans approach WWE’s upcoming PPV ‘Hell In A Cell’, WWE are going to draft their wrestlers on the October 11 episode of SmackDown and October 14 episode of RAW. Brock Lesnar a.k.a ‘The Beast Incarnate’ is one of the biggest names in the WWE Universe and with the current turmoil going on, there are a lot of speculations about Brock Lesnar’s drafting. Brock Lesnar currently has no title on his shoulder and that makes him absolutely flexible to enter any storyline. WWE have always used Brock in exciting match build-ups and this time will be no different. However, there are certain issues that create an opportunity for Brock Lesnar to be involved with RAW or SmackDown.  Last Updated: 3rd October, 2019 19:22 IST WWE Draft 2019 News: Will Brock Lesnar Join RAW Or SmackDown? Brock Lesnar has been active on Raw and SmackDown. His recent challenge to Kofi Kingston has opened up ways for the 2019 draft. Know more about his WWE future. LIVE TV SUBSCRIBE TO US Raj Sarkar FOLLOW USlast_img read more

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